These terms govern your use of créatifs at creatifs.com, operated by rawlenses media, proprietor Filip Nies, Am Sonnenhang 20, 57223 Kreuztal, Germany (VAT ID DE362309606). Postal address: Königstraße 18, 70173 Stuttgart, Germany. Contact: hello@creatifs.com.

créatifs is a creator concierge. Clients can discover creators and send us a project request; our team then researches suitable creators, contacts them personally, and books and pays them on the client's behalf. créatifs does not offer self-booking, in-app messaging or automated contact with creators. These terms apply to the website and to every request; an individual project is additionally governed by the proposal the client accepts (section 5).

You must be at least 18, able to enter binding agreements, provide accurate information and protect your login. Public pages can be viewed without an account; sending a request, saving creators to lists and following your bookings require sign-in. Clients must have authority to act for the business they request for. Creator accounts may require review and Instagram verification before a profile goes live. Do not share access or impersonate another person.

Creators can manage their own profiles and showcase work. Our team may also list creators from publicly available professional information before they join; such listings are marked as not yet claimed. The creator may claim or object to a listing at any time; see the directory notice. A listing or search position is not an endorsement, a statement of availability or a guarantee that a creator will accept a project. Use of a creator's work in our own marketing requires their separate optional permission.

You can describe your project in our request form, including format, location, timing, usage and budget, and optionally shortlist specific creators. Sending a request is free and does not create an obligation to book. A request is an invitation for us to research and come back to you; it is not a confirmed booking and does not reserve any creator. We decide in our discretion whether and how to take a request on, and we contact creators manually. Shortlisted creators may be unavailable or decline; we may then suggest alternatives. You can follow the status of your requests on your Bookings page.

When we have found suitable creators, we send you a written proposal setting out the creators, scope, deliverables, dates, usage rights, total price, payment schedule and cancellation terms. A binding agreement for the project arises only when you accept that proposal in writing (including by email). The accepted proposal takes precedence over these terms where they differ. On that basis we engage the creators for your project and coordinate the production. Changes to scope, dates or usage after acceptance must be agreed in writing and may change the price.

Every project is quoted individually. The price in your proposal is an all-in amount covering the creators' fees and our concierge service; any travel, production costs, currency conversion and applicable taxes are stated in the proposal. You pay créatifs, and we pay the creators. We invoice according to the schedule in the proposal, for example a deposit on acceptance and the balance after delivery. Invoices are due within the period stated on them. If payment is late, we may pause the production or hold delivery until it is settled, and statutory default interest may apply.

Using the website, browsing creators and sending requests are free of charge.

The cancellation terms in your accepted proposal apply. Where a proposal says nothing, cancelling more than 14 days before the first production day is free of charge except for costs already incurred and agreed; from 14 days until 24 hours before, 50% of the project price is due; within 24 hours, 100%. If a creator cancels or cannot perform, we will try to arrange a suitable replacement; if we cannot, amounts paid for that creator's part are refunded.

We deliver the agreed files by the agreed method. Please review deliveries promptly and tell us within seven days if something does not match the agreed scope, so we can arrange a revision with the creator. Mandatory statutory rights remain unaffected.

A creator profile on créatifs is free. If we approach you for a project, we will set out the scope, dates, usage and your fee before you agree; you are free to decline. You perform your services independently, are responsible for your own equipment, taxes and any licences, releases and permits you promise, and you are paid the agreed fee by créatifs on the terms agreed for that project. You may not use a créatifs introduction to contract the same client directly for the same project in order to bypass our agreement.

Do not submit unlawful or misleading requests, upload infringing material, misrepresent your identity or rights, harass others, scrape or resell directory data, compromise security, or use the service for fraud. We may decline requests, remove unlawful content or restrict access where necessary, subject to applicable law and a proportionate review.

You retain rights in material you provide, such as briefs, references, logos and profile content. You give us a non-exclusive, royalty-free permission to host, process and share it as necessary to run the website and to research and carry out your request — including sharing relevant brief details with the creators we contact. You must have the rights needed for the material you provide.

Usage rights in commissioned work are granted only to the extent set out in the accepted proposal (media, territory and duration) and only once the corresponding price has been paid. We do not acquire permission to use a creator's profile or work in off-platform marketing simply because they use créatifs; that requires separate optional Profile Promotion Terms. The créatifs name, design and software remain ours or our licensors'.

We work to keep the website available but may interrupt it for maintenance, security, provider outages or legal reasons, and cannot guarantee uninterrupted access or that a third-party integration such as Instagram remains available.

We are liable without limit for intent, gross negligence, injury to life, body or health, and other liability that cannot legally be limited. For ordinary negligence involving an essential contractual obligation, liability is limited to foreseeable, typical loss. Other liability is excluded where legally permissible. We select creators with care but cannot guarantee a particular creative result beyond the agreed scope; this does not limit our mandatory responsibilities.

You can request account deletion in your account settings or at hello@creatifs.com. Open projects and unpaid invoices must first be settled; legally required financial records are retained with access restricted. See Data Deletion. We may suspend accounts for serious misuse, fraud or security risks, with notice where practicable. Closing an account does not cancel an accepted proposal.

We will give reasonable advance notice of material changes by email or on the website. Changes do not alter a proposal you have already accepted. If you do not accept new terms, you may stop using the service and close your account, subject to open obligations.

German law applies, without depriving consumers of mandatory protection under the law of their country of residence. For merchants and public-law entities, the courts competent for Stuttgart, Germany have jurisdiction to the extent permitted by law. Mandatory jurisdiction rules remain unaffected.

We are neither willing nor obliged to participate in proceedings before a consumer arbitration board under § 36 VSBG. If you have a concern, contact hello@creatifs.com. If a provision is unenforceable, the remaining terms continue to apply as far as the law permits.